Live lesson credits
Pre-paid credits are always active for one month at a time. If unused, they do not roll over to the next month. Say you're subscribed to a Serious plan, your 8 monthly credits are to be used within that subscription month, otherwise they will be lost and your account will reset to 8 new credits at the next billing cycle.
Gift credits, on the other hand, remain active beyond your monthly limit. They are automatically added to your account when a tutor misses a lesson or granted by our team as refunds for cancelled subscriptions.
What are half credits?
If you're on the Casual or Serious plan, we charge you between 0.5 and 1 credit for cancelling or missing a lesson. If you cancel a Live Lesson less than 24 hours, but more than 90 minutes, ahead of time, we will deduct half a lesson credit from your account. If you cancel less than 90 minutes ahead of time or don’t show up, we will deduct a full lesson credit.
Half credits do not allow you to schedule lessons, however, they'll come in handy if you need to cancel another lesson within 24 hours and more than 1.5 hours before it starts. You would then lose your remaining 0.5 credit instead of a full one.