What happens if I cancel or miss a Live Lesson?
You can manage your Live Lesson appointments from your Schedule page. If you need to cancel or reschedule a lesson, first cancel the existing appointment by clicking cancel. Then, if you want to reschedule, select a new time from the Available Slots calendar. Bear in mind that you cannot book the same slot if you previously cancelled it.
Cancellation & No-show Penalties
There is no penalty for cancelling Live Lessons more than 24 hours ahead of time. However, if you cancel a Live Lesson less within 24 hours, but more than 90 minutes, ahead of time, we will deduct half a credit from your account. If you cancel less than 90 minutes ahead of time or don’t show up to a booked session, we will deduct a full lesson credit. The latter penalties are applicable for all subscription plans, bundles and trial students.