Changes to the Ultimate Plan - March 23, 2020
Hey Chatterbees, we’re updating the conditions of our Ultimate plan. Below is everything you need to know about the upcoming change.
What are the changes and when do they kick in?
On March 23, 2020, at 12 pm Central European Time (CET), Chatterbug’s Ultimate plan (which allowed for an unlimited number of lessons per month) will be capped at 31 Live Lessons per month. With our pricing change in April 2019, we hoped to make our Ultimate plan profitable while allowing students to schedule as many lessons as they wanted each month. However, after almost a year of testing the new price structure, we concluded that the Ultimate plan must capped in order to ensure the continued quality of our product, as well as a fair wage for our tutors.
Why 31 lessons specifically?
We settled on 31 monthly credits because we want to make sure that Ultimate students are able to schedule one lesson every day. We also observed that the average Ultimate student on Chatterbug takes about 30 lessons per month, so we felt that capping the plan to 31 credits will align with our students’ intensive learning goals.
Who is affected by the change?
The change will ONLY affect students who subscribe to the Ultimate plan from March 23rd, 2020 onward.
Everyone who subscribed to the Ultimate plan before 12 pm (CET) on March 23rd will be grandfathered, meaning that the conditions of your subscription will be unchanged as long as you remain on the Ultimate plan.
Similarly, all Lite, Casual and Serious subscribers who upgrade to the Ultimate plan before March 23rd will benefit from unlimited lessons providing that no further changes are made to the subscription after you upgrade.
I still have questions.
All of us at Chatterbug are committed to making this change as transparent and easy as possible for all of you. So, if you have any questions about the incoming change, write to us via chat or at email@example.com.
Your Chatterbug Team