What happens when my tutor doesn’t show up to a lesson?
We have a 10-min-lateness policy at Chatterbug that requires both students and tutors to wait for each other for ten minutes after the start of a session. If your tutor doesn’t show up within those 10 minutes, the lesson will close automatically and you will be refunded in accordance with your subscription plan.
- Lite, Casual, and Serious subscribers will not be charged for the lesson and an extra credit will automatically be added to their account.
- Ultimate subscribers will have a €13/$14 refund added to their upcoming invoice. Unlimited subscribers will get a €12/$13 refund added to their invoice.
Lessons cancelled by your tutor within 24 hours are not refunded. However, when tutors cancel or do not show up to lessons, their attendance ratings decrease. Chatterbug tutors are paid per lesson and a drop in their attendance rating results in them having access to fewer lessons, which in turn, affects how much they earn.