What if a student cancels or doesn’t show up to a lesson?

You are in the Waiting Room, ready for you Live Lesson, but your student doesn't show up. There will appear a banner with a countdown of 10 minutes. Please stick around for some more time, to wait for him/her. If the student doesn’t show up within 10 minutes of the lesson start time, you can exit the lesson. The student will still be charged for the lesson, and you will still be paid for the missed lesson.

Whenever a student cancels their Live Lesson with you, you will be sent a mail with a cancelation notification. Additionally, if the student cancels less than 90 minutes ahead of time, they will still be charged for the lesson and you will still be paid in full for the lesson. If the student cancels more than 90 minutes ahead of time, but less than 24 hours ahead of time, they will be charged a partial fee and you will be paid 75% of the normal lesson amount. Please have some patience with our payment system in these cases, as sometimes it takes a few hours to credit you the mentioned amount to your earnings.


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