Setting up your Digital Classroom

You've done the Tutor Onboarding course and had your Training Lesson. Are you ready to tutor your first Live Lesson? Almost. Now it is time to set up your digital 'classroom'. Here is a short check list for you to go through before getting started:

  • Use a computer or laptop with Chrome or Firefox
  • Are you in a quiet area with a clean and non-distracting background? Are you well lit?
  • Is your computer/laptop on a stable surface?
  • Make sure to use headphone with an integrated microphone.
  • Reassure yourself you have a fast and reliable internet connection. (Minimum download: 4Mbps / Minimum upload: 2Mbps. Test your speed here)
  • Do the Chatterbug Audio & Video Check
  • Do you have easy access to the HelpDoc: My student can't connect? Just in case you need to help out the student.

Once you have gone through this checklist, you are all set to tutor your very first Live Lesson!

What if you can't connect to your Live Lesson?

If you are or if you notice that your student is stuck in the Chatterbug Chat Check and struggle to connect to your lesson, here are some troubleshooting techniques you can try.

Device and Browser

  • You should be on desktop to take a lesson. Live Lessons are not yet supported on mobile devices and you will not be connected to the session until you log in from a laptop or computer.

  • Make sure you’re logged in via Chrome or Firefox.

  • Restart your computer and see if everything checks green in the Chat Check room before joining the lesson again. You will be surprised how many problems restarting your computer can solve!

  • To start the lesson, you'll need to pass another chat check in the Waiting Room and click on the red button that reads 'Start Lesson'. Voilà!

Internet Connection

The sound, video and connectivity issues are often due to the quality of your internet. You can move closer to your router to stabilize your connection. Use the Chatterbug Speedtest to test the quality of your connection. Anything above 4Mbps Download and above 2Mbps Upload allows you to have an ok live lesson, but the higher the Download/Upload rates, the better your experience.

Sound & Video

If the video or audio check marks don’t turn green in the Waiting Room or in the Chatterbug Chat Check, it could be that you did not allow Chatterbug access to your webcam, speakers, or headphones.

For Chrome:
  1. Click on the site identity icon (the lock symbol) in the address bar.
  2. Choose "Always Allow" for Camera and Microphone.
  3. Hit the refresh arrow icon to reload the page.
For Firefox:
  1. Click on the site identity icon (the lock symbol) in the address bar.
  2. Choose Allow on each menu next to 'Use the Camera' and 'Use the Microphone'

Find out more:

To learn more about troubleshooting techniques in case your student can't connect check out this HelpDoc: My student can't connect

If we did not answer your questions here, please write to us via Chat or email at

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