What is a Trial Student?
A trial student is a new user who gets 14 days to try out Chatterbug, with unlimited self-study and one Live Lesson.
Teaching a trial student is a very special task, it’s the students’ very first impression of Chatterbug and we want to remind you to be especially encouraging and friendly (put on your best smile!😃), but also give sufficient time for the student to get acquainted to the system. Some other things to think about when tutoring a trial student:
Be patient - trial students may be a little nervous, especially if they are completely new to the language they are learning, so make sure that you give them time to understand each exercise and its instructions, as well as give them extra time to answer questions. Try not to interrupt them when they are speaking the learning language
Be flexible - be aware of their language level, their culture, and their personality (are they more outgoing or shy).
Be empathetic - do you remember the first time you learned something new? It can be nerve-wracking (especially if you´re doing it with a complete stranger!), so give them a smile to let them know it´s going to be ok (or even great!) and give them words of encouragement throughout. “¡Ah, muy bien!” or “sehr gut!” can go a long way.
What Should a Trial Lesson Look Like?
At the beginning of the trial lesson, start by explaining a little bit about what is going to happen in the lesson and how it works. If they are beginners, teach them a few key phrases (i.e. “Can you repeat, please?”, “What does _______ mean?”, “I don´t understand”). During the lesson, take advantage of the chatbox. It always helps to see a word when listening to a native speaker of a language you don´t know very well. You can also use it to write down those key phrases. At the end of the lesson, tell them what they did well and a few words of encouragement. It will also be very helpful for our Customer Success team if you give us some extra feedback at the end of your lesson so we can send them a personalized note.
Feedback could look like this, for example:
_Ann understood a lot of the words and she could create short sentences independently. I was very impressed! She really enjoyed talking about X and she already mastered the numbers! _