Chatterbug Streams

20 articles

I bought a subscription but I can’t access the streams

You should have access to Streams as soon as you've signed up, entered and confirmed your payment details. If you've done all of the above but cannot access the livestreams, please write to Streams s…

Updated 16 hours ago

Cancel my Streams subscription

Your Streams subscription and billing information is handled by your respective app provider, therefore the only way to cancel your Streams subscription is via the App Store * or the Google Play stor…

Updated 16 hours ago

What payment methods do you offer?

Chatterbug Streams offers in-app purchases, meaning you can buy a subscription with whatever payment method you've entered into your App Store or Google Play store. We offer a range of plans ranging…

Updated 16 hours ago

I’d like a refund on my Subscription

Your payments and subscription is handled by your respective app provider, so either the App Store or the Google Play store: For iOS users, this means you can request refunds only from Apple support.…

Updated 16 hours ago

What languages can I learn on Streams?

Streams currently offers livestreams for English, German, French and Spanish learners.

Updated 16 hours ago

Are the streamers language teachers?

Our streamers are not trained language teachers but they work closely with the Chatterbug Curriculum and Learning experience teams to bring you relevant learning material that's adapted to your level…

Updated 16 hours ago

I’m a current Chatterbug Lessons subscriber, do I need to pay for Streams?

No. All Chatterbug subscribers receive free and unlimited access to Streams for as long as they are a subscriber to one of our Live Lesson plans. If you have a Chatterbug Live Lesson subscription, yo…

Updated 16 hours ago

Chatterbug Lessons Subscribers and Streams

All Chatterbug subscribers receive free access to the Streams app. Download the Streams app , log in using your Chatterbug username and password, and enjoy an unlimited amount of livestreams.

Updated 16 hours ago

I want to delete my Streams account

To delete your Streams account, please send a request to the Streams support team at hello@chatterbug.com.

Updated 16 hours ago

Restore Streams Purchase

Your Streams subscription is managed by your app store and linked to your Apple ID or Google account. So, if you ever purchased a Streams subscription and it's still active, you can restore it even a…

Updated 16 hours ago

Chatterbug Stickers

Download the Chatterbug stickers for iOS and brighten up your chats with our Catbee, sad ice cream cone, and our German character, Otto!

Updated 16 hours ago

What happens if I cancel my subscription before the trial ends?

Streams offers all new sign-ups a 7-day free trial. If you cancel your membership before the end of the 7 days, you will not be billed at the end of the trial period but you'll continue having access…

Updated 16 hours ago

What is Chatterbug Streams?

Chatterbug Streams is a standalone mobile app which allows you to view bitesize language learning livestreams hosted by native-speaking trainers. Each stream is based on a unit from the Chatterbug cu…

Updated 16 hours ago

I’m a Chatterbug subscriber, do I need a separate account for Streams?

No. All Chatterbug subscribers can access Streams using their existing Chatterbug login and password.

Updated 16 hours ago

My app is crashing, what can I do?

Whenever the app is crashing, our engineering team receives an automatic alert but just in case, please report it right away to our support team at hello@chatterbug.com.

Updated 16 hours ago

Does Chatterbug Streams cost money?

Yes. Chatterbug Streams is a premium product and you need a subscription to enjoy our original language content. Currently we offer three subscription plans that renew automatically each month, every…

Updated 16 hours ago

Is Streams included in my Chatterbug Lessons plan?

Yes. Streams is included in all Chatterbug Lessons plans, from the Lite to the Ultimate one, at no additional costs. As long as you're subscribed to a Chatterbug Lessons plan, you'll have unlimited a…

Updated 16 hours ago

What levels does Streams cover?

The livestreams cover beginner (A1) to upper-intermediate (B2) levels. Each stream is based on a unit from the Chatterbug curriculum or original content tailored to your level, and includes real-time…

Updated 16 hours ago

Do you offer a free trial?

Yes. Chatterbug Streams offers a 7-day free trial with unlimited access to all our premium content during that period. To activate your free trial, you’ll be asked to choose a subscription plan and e…

Updated 16 hours ago

Does Chatterbug have a mobile app?

Yes! Download the Android or iOS app and learn on the go.

Updated 16 hours ago

Powered by HelpDocs (opens in a new tab)