Live Lessons

20 articles

Request Lessons with Specific Tutors

Chatterbug gives you the possibility to work with a different tutor everyday. But if you’d rather build a long term relationship with a trusted tutor, Chatterbug allows you to do that too. Request le…

Updated 11 minutes ago

Chatterbug’s Live Lesson ratings

The criteria to earn a certificate at Chatterbug is to see at least 50% of the exercises in a level and get a “pass” score on at least 75% of them. But what exactly is a pass score and where can I se…

Updated 11 minutes ago

Preview and Customize your Lesson

When you study one unit at a time, your next lesson will always pull exercises from the current unit. However, you may also choose to study several units at once, and in that case, your lessons will…

Updated 11 minutes ago

How do I schedule a Live Lesson?

It’s really easy to book a Live Lesson on Chatterbug. Just go to the Live Lesson section on your sidebar and choose an appointment in the calendar. The calendar is displayed in your own timezone. Ins…

Updated 11 minutes ago

Can I only take Live Lessons?

Well this one's tricky! Technically, you can take just Live Lessons and advance through the levels that way, but by doing so, you would be missing some core learning material that's only available in…

Updated 11 minutes ago

Can I take Live Lessons on mobile?

The quick answer is no. Currently, Chatterbug mobile does not support Live Lessons, however, we plan on adding this feature in the future. Currently our mobile app supports vocabulary card study and…

Updated 11 minutes ago

My Favorite Tutor doesn’t show up on my List

A tutor won’t show up on your list unless you’ve rated them via the feedback form at the end of a lesson. If you did not rate your tutor before, you can do so via your Achievements page 👉🏽 All Live L…

Updated 11 minutes ago

What happens if I’m late to the lesson?

If you join your Live Lesson within 10 minutes of its start time, your lesson will go an as usual for the remaining time. For e.g. if the lesson starts at 6pm and you join at 6:05, you'll have 40 min…

Updated 11 minutes ago

Live lesson credits

Pre-paid credits are always active for one month at a time. If unused, they do not roll over to the next month. Say you're subscribed to a Serious plan, your 8 monthly credits are to be used within t…

Updated 11 minutes ago

My lesson was not scheduled with the tutor I requested

Requesting lessons with a favorite tutor is not a 100% guarantee that the lesson will end up being with that very tutor. It's more of a 90% guarantee which is still very high! When lessons are reques…

Updated 11 minutes ago

What happens if I cancel or miss a Live Lesson?

You can manage your Live Lesson appointments from your Schedule page. If you need to cancel or reschedule a lesson, first cancel the existing appointment by clicking cancel. Then, if you want to resc…

Updated 11 minutes ago

Where can I review past lessons?

Practice makes perfect, so we created the Achievements page on Chatterbug to help you review past lessons whenever you need a refresher. Just click on "All Live Lessons" and you'll be directed to you…

Updated 11 minutes ago

What happens when my tutor doesn’t show up to a lesson?

We have a 10-min-lateness policy at Chatterbug that requires both students and tutors to wait for each other for ten minutes after the start of a session. If your tutor doesn’t show up within those 1…

Updated 11 minutes ago

I’m seeing the same exercises from previous lessons

Chatterbug courses follow the Common European Framework of Reference for Languages (CEFR) and students have the possibility to earn a language certificate at the end of each CEFR level. Because certi…

Updated 11 minutes ago

Do I need to do Live Lessons?

To put it plainly, yes. There are many tools out there that help you practice vocabulary or study grammar, but without conversations with real humans, using your new language skills in the real world…

Updated 11 minutes ago

I can’t connect to my Live Lesson

If you’re stuck in the Chat Check and struggle to connect to your lesson, here are some troubleshooting techniques you can try. Device and Browser. You should be on desktop to take a lesson. Live Les…

Updated 11 minutes ago

I Forgot to Rate My Tutor after the Lesson!

If you forgot to rate a tutor you'd like to work with again, don’t panic! You can rate them retroactively via your Achievements page 👉🏽 All Live Lessons 👉🏽 Rate Tutor. That's it! Your tutor has now b…

Updated 11 minutes ago

How to Favorite Tutors

Chatterbug gives you the possibility to work with a different tutor everyday. But if you’d rather build a long term relationship with a trusted tutor, Chatterbug allows you to do that too. At the end…

Updated 11 minutes ago

Cancellation policy for Ultimate subscribers pre-March 23rd

We changed the conditions of our Ultimate plan on March 23rd, 2020. For information on the new conditions, please read the following announcement.

Updated 11 minutes ago

Live Lessons - What to Expect

These sessions should be thought of as an experience somewhere in between a language exchange and a tutoring session. The people you are connecting with are not necessarily trained teachers, but they…

Updated 11 minutes ago

Powered by HelpDocs (opens in a new tab)