Rejecting Or Canceling Appointments With Students
Appointments with students are suggestions based on the availability you set in your schedule.
Rejecting an appointment
If you reject an appointment that is offered to you occasionally, that’s totally fine. If it happens a lot, it will affect your Tutor Level, so you should better change your stated availability in order for us to make better suggestions in the future. If you reject an appointment offered to you at a particular time, you will not be offered any other appointments at that time. The system will assume you are unavailable for that time slot.
Ignoring an appointment for too long will lead to an auto-rejection, which also affects the tutor level. Make sure to check your dashboard for new appointments regularly.
There is one exception to the rule: If an appointment, that is supposed to start within 24 hours, is offered to you specifically and you reject it or ignore it (and it therefore gets auto-rejected), it won't affect your tutor level.
Canceling an appointment
If you cancel an appointment that you originally confirmed, that’s also fine if it happens occasionally. If we have at least a day’s notice, we can try to find another tutor. The appointment you cancel will be offered directly to another tutor or will be up for grabs, so any other tutor can see and book it, no matter whether it's within their availability or not.
If you cancel last minute (less than 2 hours before the lesson) or if you cancel appointments often, this will affect your Tutor Level, too. Your stats will be lowered and you won’t get as many appointments in the future as we’re not sure if you’ll show up or not. We want to make sure our students aren’t disappointed.
If you cancel a confirmed appointment, you will not be offered any other appointments at that time. The system will assume you are unavailable for that time slot.
Canceling on short notice
You can cancel appointments even on short notice on your Schedule Page or from the mobile app. It is not possible to cancel appointments on short notice on the main dashboard, since the lesson preview button is the main focus there. If you cancel an appointment less than two hours before it is supposed to start, it affects the "Early Cancel Rate" of your tutor level.
Appointments up for grabs
Appointments you cancel will be up for grabs for other tutors, in order to not disappoint the students. The earlier you reject or cancel it, the better, because it's more likely that we'll find another tutor for the Live Lesson that way. If you do not book any of the appointments that are up for grabs on your Dashboard, nothing will happen. It's just an opportunity for you to tutor some extra Live Lessons during or outside of your regular availability.
Check out our other HelpDocs to find out how to take some time off. Or do you want to know how to set up your availability in general?